¶ Priority Icons
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This documentation describes the current state of the plugin.
¶ Overview
The plugin replaces the priority names (Emergency, High, Normal, Low) in osTicket ticket lists and ticket details with color-coded circles. The replacement runs in the browser via JavaScript; the plugin injects CSS and JavaScript inline into the pages and changes no core files.
Without this plugin: Priorities appear as plain text in the list, and you only find urgent tickets by reading.
With this plugin: Every priority has its own color and Emergency pulses. Urgent tickets stand out at a glance.
¶ Documentation
| Page | Content |
|---|---|
| Installation | Requirements, plugin folder, installing, enabling, removing |
| Configuration | The five settings, default colors, customizing via CSS or code |
| Technical Details | Injection via output buffer, replacement in the browser, accessibility, file structure |
| Troubleshooting | Missing icons, unrecognized names, colors, settings without effect |
¶ Features
| Feature | Description |
|---|---|
| Color-coded icons | Circle in the priority's color; the table cell is lightly tinted |
| Configurable colors | Four color fields in the plugin settings |
| Emergency pulse | The Emergency icon pulses, except with prefers-reduced-motion |
| Tooltip | Priority name on hover, pure CSS |
| PJAX support | Icons are re-applied after dynamic navigation |
| Accessibility | Original text stays as screen-reader text, the icon has an aria-label |
| English and German | Recognizes Emergency, High, Normal, Low as well as Notfall, Hoch, Niedrig |
| No core changes | Injection via an ob_start() callback |
¶ Requirements
| Requirement | Version |
|---|---|
| osTicket | 1.18.x |
| PHP | 8.1 or newer |
| Browser | Modern (ES6, color-mix()) |
¶ License
GNU General Public License v2 or later, compatible with osTicket. See LICENSE.
¶ Support
Report bugs and questions in the issue tracker. Please include your osTicket version, PHP version, browser and error messages from the browser console.