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- Clear OXID cache:
vendor/bin/oe-console oe:cache:clear
- Check if "Tracking Enabled" is ON
- Verify Matomo URL (must be HTTPS)
- Check module status:
vendor/bin/oe-console oe:module:list
- Check browser console for JavaScript errors
- Verify Site ID matches your Matomo configuration
- Check if your IP is excluded in Matomo settings
- Disable ad blockers that might block Matomo
- Verify Klaro Service Name matches exactly
- Check if
type="text/plain" appears in the script tag (view source)
- Clear cache after configuration changes
- Verify "Enable E-Commerce Tracking" is ON
- Check that E-Commerce is also enabled in your Matomo site settings
- Verify products have valid article numbers