Tab Swap
osTicket plugin Tab Swap: swaps the Reply and Internal Note tabs in the ticket view so that Internal Note comes first and is active. Works through inline JavaScript in the browser.
Tab Swap
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Overview
The plugin swaps the order of the Reply and Internal Note tabs in the osTicket ticket view (staff area). Internal Note then sits on the left and is the active tab, the note form is visible and the reply form is hidden.
This suits teams that mostly collaborate through internal notes and want to avoid text being sent to the customer as a reply by accident.
Without the plugin: osTicket opens a ticket with the Reply tab. Writing an internal note means switching tabs every time.
With the plugin: The ticket opens with the Internal Note tab. To reply, you switch to the Reply tab.
Documentation
| Page | Content |
|---|---|
| Installation | Plugin folder, activation, update, deactivation and removal |
| Configuration | The two fields of the plugin configuration |
| Technical details | Flow, signal, inline script, safeguards, file structure |
| Troubleshooting | Swap is not applied, frequent questions |
Features
| Feature | Description |
|---|---|
| Tab swap | The Internal Note tab is placed before the Reply tab and activated |
| Ticket view only | The script is only output when osTicket displays a ticket |
| Guard against missing elements | If a tab or form is missing on the page (for example without reply permission), nothing happens |
| Dynamic navigation | The swap is applied again after pjax:success and after the osTicket event redraw.staff |
| On/off switch | The Enable Tab Swap option turns the swap off without removing the plugin |
| No changes to osTicket files | The plugin hooks into the object.view signal and writes neither files nor database tables |
Behavior in the ticket view
Default: [Reply (active)] [Internal Note]
With plugin: [Internal Note (active)] [Reply]
- The swap happens in the browser. The plugin changes nothing about the ticket data or about how replies and notes are stored or sent.
- The swap only runs if the elements
#post-reply-tab,#post-note-tab,#replyand#noteexist on the page and both tabs are visible. - Whether osTicket outputs these elements for a given agent and ticket is decided by osTicket, not by the plugin.
Requirements
| Requirement | Version | Notes |
|---|---|---|
| osTicket | 1.18.x | Target version according to the README and the plugin source |
| PHP | 7.4 or newer | composer.json requires >=7.4, CI checks 7.4 to 8.3 |
| Browser | JavaScript enabled | The swap is done with inline JavaScript |
License
GNU General Public License v2, compatible with osTicket. See LICENSE.
Support
Report bugs and questions in the issue tracker. Please include the osTicket version, PHP version, browser, errors from the browser console and the plugin version.